07979 127482

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TERMS AND CONDITIONS

APPOINTMENTS AND CONTACTING ME

Treatments are available by appointment only. To book an appointment please contact me by phone, email, text or Facebook messenger. If you choose to contact me by telephone and I am unable to answer please leave a voicemail or send a text, email or Facebook message and I will respond as soon as possible. An informal telephone consultation will be required with a first time client who is unknown to me.

CANCELLATIONS

I politely request at least 24 hours notice should you wish to cancel your appointment. Understandably, things do crop up and there may be times when a late cancellation is necessary. Should a cancellation within 24 hours occur a second time then any further bookings will only be confirmed upon receipt of full payment via bank transfer or cash. This would be non-refundable in the event of a cancellation.

GDPR

At your first appointment you will be asked to read and sign my privacy notice indicating your communication preferences. You may update your preferences at any time by emailing me at louisetottymassagetherapy@gmail.com. 

GIFT VOUCHERS

Gift vouchers are non-refundable and are valid 6 months from the date of issue. A loyalty card stamp will be received upon redemption of the gift voucher.

INAPPROPRIATE BEHAVIOUR

A treatment cannot take place on anyone under the influence of drugs or alcohol. Any inappropriate or sexually suggestive behaviour will not be tolerated. For my own personal security I reserve the right to stop treatment at any time with the full cost of the treatment being charged.

MALE CLIENTS

I treat both men and women. An informal telephone consultation will be required with a first time client unknown to me. The Pamper Night In is available to female and mixed groups only.

PAYMENT

Treatments must be paid in full either by cash upon completion of your treatment or BACS transfer in advance of your treatment. Please contact me to arrange BACS payment.

SMOKING

In the interests of health, safety and hygiene for myself, my subsequent clients and my equipment, I request that no smoking takes place in the vicinity of the treatment area for the duration of the appointment.

TIMINGS

Please be ready to receive your treatment upon my arrival at your home. Treatments should begin no later than 15 minutes after my arrival. This allows time for set up and consultation. Delays may result in a shortened treatment time charged at the duration originally booked.