TERMS AND CONDITIONS

APPOINTMENTS AND CONTACTING ME

Treatments are available by appointment only. To book an appointment please contact me by leaving a voicemail, email, text or Facebook messenger stating your full name, postcode and the treatment you are interested in.  An informal telephone consultation will be required with a first time client. This must be with the person to be treated and not someone on their behalf.

PARKING

I have a lot of equipment to carry with me some of it quite heavy so it is important that I am able to park directly outside or very close to your home. Regretfully, I must decline bookings where there is nowhere directly outside for me to park.

CANCELLATIONS

I politely request at least 48 hours notice should you wish to cancel your appointment. Understandably, things do crop up and there may be times when a late cancellation is necessary. Should a cancellation within 48 hours occur a second time then any further bookings will only be confirmed upon receipt of full payment via bank transfer or cash. This would be non-refundable in the event of another cancellation. This pre-payment is for the booked date only and any wish to reschedule would be subject to another payment for the treatment.

GDPR

My privacy notice is available to view on this website. You may update your marketing preferences at any time by emailing me at louisetottymassagetherapy@gmail.com

GIFT VOUCHERS

Gift vouchers are non-refundable and are valid 6 months from the date of issue. A loyalty card stamp will be received upon redemption of the gift voucher.

INAPPROPRIATE COMMUNICATION AND BEHAVIOUR

A treatment cannot take place on anyone under the influence of drugs or alcohol. Any inappropriate or sexually suggestive behaviour will not be tolerated. For my own personal security I reserve the right to refuse a treatment booking with no reason given and to stop a treatment at any time with the full cost of the treatment being charged.

MALE CLIENTS

Male clients are welcome to book providing:

  • They have been referred to me from an existing client or from someone I know.

OR

  • A female household member is also having a treatment at the same booking.


For personal security I do not take individual bookings from men who are unknown to me.

The Pamper Night In is available for ladies and mixed groups only.

PAYMENT

Treatments must be paid in full either by cash upon completion of your treatment or BACS transfer in advance of your treatment. Please contact me to arrange BACS payment.

SMOKING

In the interests of health, safety and hygiene for myself, my subsequent clients and my equipment, I request that no smoking takes place in the vicinity of the treatment area for the duration of the appointment.

TIMINGS

Please be ready to receive your treatment upon my arrival at your home. Treatments should begin no later than 15 minutes after my arrival. This allows time for set up and consultation. Delays may result in a shortened treatment time charged at the duration originally booked.

LOCATION FOR TREATMENTS

I only take bookings for treatments in private residential homes. I do not accept bookings in hotels and other accommodations.